Complaints Procedure
Foundations Mortgages™ aim to provide excellent customer service and if that doesn't happen we want to know why.
Your feedback is vital to our business. Getting right for you is very important so your thoughts and ideas are what help us improve.
If you feel you are not happy with the service you have received please contact a member of our team either by e mail, telephone or letter at the following address:
Foundation Mortgages
773 Uxbridge Road
Hayes
Middlsex
UB4 8HY
One of our management team will then look into your the issues raised and advise you of our findings.
Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, who can be contacted at the following address:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Phone: 0845 080 1800
Fax: 020 7964 1001
Email: enquiries@financial-ombudsman.org.uk
Our fees are usually up to 2% of the mortgage amount.
Your home may be repossessed if you do not keep up repayments on a mortgage or any debt secured on it.